Another great option is to schedule the message. This is where automation and operator work together to create the best customer experience. You can choose to reply with a private message for all comments on all posts or comments for a specific post matching a rule. To chose the post you want to autoreply to select it from the dropdown list. Why Move The Conversation to Facebook Messenger? Users were invited to leave a comment which then triggered an automated Facebook Messenger reply based on their answer. This is especially true because, responding to a comment by private message does not allow you to message the user until they respond to your message. An autoresponder email message is a notification that you receive when the person you are trying to reach is out of the office. In this case, the trigger or target, ANY or SPECIFIC. a customer looking to engage with your company to provide feedback. Automatic reply/message by keyword or message ID. There are tons of examples, from giving your “auto-responder robot” a personality to using GIFs and memes to joking about what you’re actually doing on vacation. Auto replies keep you connected to your customer. You have a lot of settings to tweak the bot for your necessities. When you click the Message button on their page, a Facebook Messenger window opens. Better add the auto reply on desktop and work from there 🙂, Receive notifications when new SMART tips are published, Simple trick how to Invite people to like your Facebook Page, How to invite people to follow LinkedIn page, Benefits of Pinterest for Business Owners, hide some facebook comments automatically, https://www.facebook.com/help/1625715647696553. A: When someone messages your page, Messenger Bulksender keeps their contacts in your database and lets you send tailored messages in bulk to them. Facebook SDK Version 5. In the instant reply you can use the next variables to create your message: This way you can provide the person that is messaging another solution to contact you immediately if necessary. BONUS TIP 1: Simple trick how to Invite people to like your Facebook Page Once you have your Facebook Post ready you can set up your Facebook Comment Autoresponder. Will Facebook mark messages as read if we send a customer an autoresponse? This is great if your Facebook comments are leads. Responding to a Facebook Comments thread can boost the post, and we recommend you keep on doing that. Include alternative contact options. 2. Personalization is exactly the same as in Messenger Greeting. The solution for the first message is the Auto Reply on Facebook Messenger. Facebook added those little three dots like someone’s actually writing a message to create an impression of communicating with a real person and not a Facebook auto-reply bot. But if you’re not responding fast enough this message will be different. Auto reply to Facebook comments with MANYCHAT. So you can follow up with the exact persons that have reacted to a certain post of yours. 2. You can choose the users by the name and also filter users by post ID. Whether you are online or off, an instant reply is a great way to assure your customers that you are aware of their message and will respond to them as soon as you can. Follow up professionally, sympathetically, in-line with your business' tone, and do not delete negative comments. MORE QUICK TIPS subscribe on my Online Marketing YouTube Channel. In Urdu-Hindi. However, in so many other cases, Facebook comments are a valuable source of customer feedback or even sales leads. Every element of your autoresponder has the potential to move you closer to your customer or further away. 3. The Setup A Unique Autoresponse for Each Post select Track Comment under a SPECIFIC Post. The respond.io Facebook Comments Autoresponder works kind of like Facebook Comments Plugin. These messages typically give you (some) of … To give you a better definition, an autoresponder is a tool that lets you set predefined messages based on multiple criterions such as: message origin, team availability and message pattern. If your Page has received fewer than 10 messages in this time span, your response time will be based on the last 10 messages. If you're interested in knowing more about using Instant Messaging for Business, you'll want to check out: Nicholas Solomon is online for more than 12 hours a day; he started it when he lied about his age to create his first social media account, Friendster. Here are a few clever out of office message samples: I heard winter was coming, so I decided to go to [WARM PLACE]. When this option is enabled, visitors are automatically sent a reply from the Response Assistant (on behalf of your business page). HBR shows that by responding to a customer within the first hour, you can increase lead conversion by 7 times! Telegram. That's it now your Facebook Comment Autoreply is in use. Go to the Settings menu on your page’s menu bar. Sometimes you’re sleeping, the office is closed, or you’re not on your phone. This article covers the following topics: It's true answering Facebook comments can be a pain, especially when so often Facebook comments can be spam. This message on your page can visitors convince to contact you. To keep track you can always use the “done” section in your facebook messenger inbox 🙂. When you’re out of the office or out in the field, it’s helpful to provide an auto reply that’s short, concise and provides a link for more information so customers have resources available when you’ve got your hands full. Yes, somehow…looking for a setting in Facebook to set auto reply on comments. Twitter. To set up the Facebook Auto Comment reply, you will need: A Facebook Page A Respond.io Account Being creative with ANY will allow you to engage the user enough to start a conversation with an operator. Fundamentally this determines which post will trigger the message to be sent and which message to be sent. Using SPECIFIC may be one step up due to additional personalization, but in reality, it is not going to be as personalized as an operator, and it takes more time and effort with limited return. Note that this feature does not message users who commented before using this feature and when using SPECIFIC, the preset message sent is tied to and depends on the post commented. Here are some reasons why you might want to take a conversation that starts in Facebook comments private: Addressing negative comments is a critical aspect of a business' online presence as you are not only attending to one person but rather everyone who sees it. My facebook response rate dropped from 100% to 90% when I didn’t respond to a customer (because the automatic response was already sent). About Instant Replies When you turn on instant replies, a response will be sent automatically the first time a customer messages your Page. Selling to a potential customer: if your user asks for a discount, you may want to offer one that is not visible in Facebook comments. A Facebook user who comments on your Facebook post is not something you want to waste. In the respond.io platform navigate to Settings > Channel Settings > Comment Icon. In addition, since this feature sends a private message instantly, the user is more likely to respond. Naturally, answer to exclusively got Facebook messages with the assistance of this application. If you know you can’t be replying to your salon Facebook messages but want to let your customers know you will respond as soon as possible, enable your away from device auto-reply message and set yourself to “Away”. Away From Device Auto-Reply Message. On the Settings page, click on Messaging link on the left side. Did you already setup your Facebook Auto Reply? This post is going to explain why and how you should set up an Auto Reply Comment Facebook. This works on a small scale. Here, we present one or more auto reply message sample for business in each of several areas of communication: welcome messages, thank-you messages, out of office or busy notifications, reminders for benefits or sales, and other inquiries. Auto reply to Facebook comments with CHATFUEL. Facebook users that comment on your page will receive and autoreply as below. The relatively low number of Facebook comments compared to post likes and ad clicks mean the user is highly engaged with your content. Thanks to the autoresponder, you can answer customers automatically based on their inquiries. Your Page’s response time is an average of the fastest 90% of response times to messages received in the 30 days prior to the last message that counted toward your response rate. To change your instant reply message, click Change, update the message and click Save. Do you know if this will continue to count against my response rate? Today, he is active on Instagram, YouTube, and various other chat apps including Messenger, GroupMe, Viber and WhatsApp. Auto-Reply for Facebook empower you to answer to Facebook messages automatically, Auto answer for Facebook will empower to you set a custom message to reply your Facebook messages. interested in your industry, business, or product. Personalized assistance: some users are in a specific situation, best to provide direct feedback so as not to confuse other users. You have a lot of settings to tweak the bot for your necessities. This feature is available for free at Chatfuel, in the GROW section: acquire users from comments. If you're reading this post, you probably get tons of Facebook Comments on your page. I can do it on desktop but cannot find that option in mobile. WhatsApp. We observe that users naturally use this expression actions, common in individual conversations, with Pages as well. Apart from facebook page auto comment, there are several other ways to obtain Messenger contacts like using Messenger Codes and adding Facebook Messenger to your Website. With the right implementation, your business can benefit from both posts and private messaging over Facebook. When you turn on the auto reply for you Facebook page, Facebook automatically sets a default text as instant reply. With modern applications of Artificial Intelligence (AI), there are new avenues to automate your customer communication and handle customer requests more efficiently. Send a message to all users who sent private messages. Aside from timeliness and responsiveness, moving the conversation to Facebook Messenger using respond.io feature similar to Facebook comments plugin will allow your business to build a list of contacts which can be used for broadcasting and marketing purposes in the future. Your Page’s response time gives people an expectation of the amount of time it takes your Page to respond to messages. Using respond.io, which works a little like Facebook Comment Plugin, you will learn how to set up Facebook Auto Reply Comment that sends a private message to the commenter over Facebook Messenger. To turn Instant Replies on or off for your Page, click Settings at the top of your Page. How to Set Auto Reply Message On Facebook Page. Use Instant Replies to quickly respond to initial messages. There is no built-in auto reply-feature in iOS to set out off office message for iPhone to auto-reply for text and calls. When choosing ANY, a preset message is sent to everyone who comments on any of your page’s post. A message counts toward your response time if it’s a response to the first message a person sends your Page after neither of you has sent messages for at least 24 hours. Auto-Reply for Facebook empower you to answer to Facebook messages automatically, Auto answer for Facebook will empower to you set a custom message to reply your Facebook messages. Go to the Facebook for which you wish to turn on the auto response. Most businesses that choose to be engaged on social media will have a dedicated team attending to comments and messages; thus, they are not the ones primarily using this feature. Facebook. Of course, you should be an admin of that page to enable it. To Use The Same Autoresponse for all posts select Track Comments any ANY Post. The benefit of having a human answer comments is their ability to personalize as it is done by a person on a case by case basis. Facebook’s Rules and Reasoning. Addressing negative comments: resolving the issue in Facebook comments may open a Pandora's box you are not ready for. Click Get Started from inside Messenger. Thank you! Respond.io generally recommend using ANY. Proper execution will benefit your business as it shows that your business wants to make it right, legitimate, and responsive. You can choose what is the best way to respond to a review and also what kind of message you want to send to your reviewers. If your Page has received fewer than 10 messages total, it’ll be based on all messages ever received. How to Get an Auto Reply on Facebook Instant Replies Get back to people right away, even when you’re busy. There is still a way to quick respond to your messages. You can start with a simple thank you message. Having the ability to private message people who comment on your page allows business owners to take the conversation private without ever leaving Facebook and handle negative situations quickly. Here is your chance to get exclusive video's and tutorials to get more leads! A study by Hootsuite found that in an average 30 day period, a typical Facebook user only makes four comments. To set up the Facebook Auto Comment reply, you will need: First you're going to need a Facebook Post. looking for a solution for a particular need. When responding, reply to comment stating your business's intent to address the issue and continue the conversation on Messenger. For example, here is a variety of well-rounded options: Hello there, you’ve reached Iron Auto’s customer service department. When you reply instantly on your Facebook messenger of your Facebook page you get the “Very Responsive to messages” label as you see in the image below. Click Get Started to begin an automated conversion in Facebook Messenger. The five parts of an email auto-reply and how to write each one. Facebook Auto Reply & Bulk Private Message Sender 1.1 – The script of the Facebook bot for automatic publishing. On the other hand, SPECIFIC will send a preset message to those who comment on the preselected post. More info here 🙂 https://www.facebook.com/help/1625715647696553. Hi Joanne, yes they will be marked as read when you send an autoresponse. Let’s start: 1. How to set up an auto reply on Facebook Messenger? A simple thank you for their time to post the review. Business consultant Derek Halpern from Social Triggers used the Messenger “auto-reply to comments” feature to ask a question to a large audience about conversion rates on landing pages. A question businesses have when using a feature similar to Facebook comments plugin, or Facebook comment autoresponder is whether they should create a more generic message or a more specific message. Facebook Auto Reply & Bulk Private Message Sender Facebook Auto Reply & Bulk Private Message Sender Users can react or reply to messages that are in the thread (both a Page message or referencing their one of their own messages). For example, if it’s September 6, and the last message your Page received that counted was on August 30, then your Page’s response time is based on messages that occurred from August 1 to August 30. However, imagine if you could respond instantly & privately to all comments. The downfall of this is your message may sound too generic, which could be a turn off for some user, but it is still better to reach out rather than not. Pinterest. The simple answer is, once they have messaged your Facebook page, you can message them back at any time. You can send private messages right from Facebook Auto Reply. The benefit of using ANY is the ability to create one blanket message for every comment received. How To Set Up The Facebook Comment Auto Reply, Facebook Comment Auto Reply Best Practices, adding Facebook Messenger to your Website, Everything You Need to Know About WhatsApp Business, The Ultimate Guide to Using Telegram Business, The Ultimate Guide Using Viber for Business. Using SPECIFIC, on the other hand, will allow you to tailor the message based on the post. Facebook Messenger also allows business owners to provide real-time customer support, while documenting the entire conversation. Friends Mera Naam Bilal Kashi Hai Aur Main Ap Logon Se Ap Facebook Auto Reply Trick Share Krne Ja Raha Hon Umeed Hai Keh Apko Pasand Ayegi,Is Trick Me Kuch Yeh Hai Keh Jab Ap Offline Hoty Hain Aur Apk Facebook Page Pe Koi Message Krta Ho To Agly Bandy Ko Facebook Page Wale Khud Hi Reply … How can I insert saved reply from messenger? The instant reply is fired a few seconds after a person messages your business page. for bad language or spam, you can choose to delete the comment, warn the user with a private message and block him instead of monitoring your inbox, you can set the campaign to auto reply to new private message received by your fan page regularly auto comment to old posts to engage … Let’s break down the best way to write an auto-reply email, piece by piece: 1. A third must-have element of any auto reply is a section … Naturally, answer to exclusively got Facebook messages with the assistance of this application. Automated reply messages can keep customers informed with the right responses that show your care towards them. Facebook Post Autoresponder will allow your business to allocate your time and effort on those who have responded to your private message. Facebook comments are valuable due to the weight of the user's interest; thus, it is crucial to follow up most comments. With this in mind, your auto-replies should offer something for everyone. The subject line. Visit Facebook and log into your account if not done already. A Facebook Comment may indicate that a user is: The common thread in all of these cases is that a Facebook comment indicates that for one reason or another, the user is looking to build a relationship with your company. Is that what you mean? 🙂. Define the auto text message. Auto-reply on Text message on iPhone is an essential feature that is useful when you go for a vacation or out of station for a while. Facebook posts and Facebook Messenger each have their strengths and weaknesses. Hi Jas, on mobile that feature isn’t available yet. A study by Harvard Business Review, HBR, shows that an important determinant of lead generation is response time. Messages like that can add a personal touch to auto-reply messages. The content of your Autoresponder can be short or max 500 characters. We can’t wait to talk shop when we return to the office, which is open Monday through Sunday, 7am – 6pm CT. Steps how to set up an auto reply on Facebook Messenger. These Facebook users are already commenting on your Facebook post, why should you move the conversation to Facebook Messenger? This may not be the case for some Facebook pages as posts may be structured or created differently. Click Settings at the top of your Page. The most effective automated text messages are personalized and show your business’s personality. Facebook allows you to respond to these messages privately already. When someone comments on your page/posts, Messenger Auto-Reply automatically sends private messages to them, intrigues them to reply and engage. Click Messaging in the left column. This is a good thing as you will not forget to set-up the message for every post you published. Send a message to all users who responded to the messages. Think about MailChimp, but in Messenger inbox. Only 4! Check the checkbox “ Use Instant Replies to quickly respond to initial messages. However, having a human attend to every user is not always practical. Ideally, you want to convert this user into a Facebook Messenger Contact. The page responds with several options to … BONUS TIP 2: How to auto hide Facebook Comments, Click here to subscribe on my Online Marketing YouTube Channel, You can hide some facebook comments automatically by filling in words at page moderation. auto respond to any new comment with a custom reply and with a private message. Facebook has something called a “messenger greeting” but it’s not what you might think it is.The fact is, Facebook doesn’t want brands sending out unsolicited messages to their followers, either in mass new messages or as new user welcome messages. People can see your response time when they visit your Page or when they open a chat with your Page in Messenger. Hi you guys, today we’ll show you how to set up an auto-reply in Facebook messaging just by a few simple steps. You can change the text of the Facebook instant reply yourself and even personalise the text based on the person that is messaging you. Below Response Assistant, click to select On next to Send Instant Replies to anyone who messages your Page.